Terms & Conditions

Delivery

Delivery is free on all orders excluding fabric samples. All orders are sent via 1st class delivery or next day delivery depending on product or order size. We will endeavour to ship all orders the quickest option possible.

Fabric samples are excluded from free delivery. Samples are free to purchase but postage is charged at £1.95 per order.

*Excludes Scottish Highlands & Islands and Northern Island. Please get in touch before purchase if you’d like to your items posting to the above as they may incur an extra delivery charge.

All our products are hand made to order and ready to ship with our 24 or 48 hour delivery partner within 5-10 working days. We always aim to get your items to you as soon as possible and we’ll always keep you up to date with an estimated delivery date. If you’d like a specific delivery date please let us know.

Payment

We use Paypal and Stripe to process your payment, two of the worlds leading payment processors. None of your payment details are passed to us, that’s all taken care of securely by Paypal or Stripe.

Returns

If you’re not 100% happy with your product, just contact us within 7 days of receipt of delivery and return your item to us within 14 days after notifying us for a full refund.

Return postage costs are to be paid for by the customer. Unfortunately we cannot offer returns or refunds on bespoke or special order items.

Postal Contact & Returns Address: Forest & Fell, 42 Douglas Road, Long Eaton, Nottingham, NG10 4BD.

Sizings

All our products are hand made by us and as such may occasionally vary very slightly from the stated finish sizes (+/- 1-2cm). We endeavour to ensure that all our products meet our high standards and should you need your item to be an exact size just let us know when ordering.

Guarantee

Each of our footstools come with a 2 year repair or replace Guarantee on all wooden frames. Whilst we use the highest quality foams, fillings and fabrics these aren’t covered under our own guarantee.

Fire Regulations

All our furniture and footstools comply with The Furniture and Furnishings (Fire Safety) Regulations 1988 and will include a “schedule 3” interliner where required. Our footstools meet the requirements for domestic use only. If you intend to use any of our products in a business/public environment you may need to your furnishings to meet higher specifications such as CRIB5. We can create almost all of our products to meet these higher requirements, please contact us should this be the case.

Privacy Policy

Your privacy is paramount to us. To view our privacy policy please click here.

Displays

Whilst we have tried to display colours and patterns as well as possible, every screen display is slightly different. If you’d like to check your chosen fabrics colouring and texture you can order fabric samples here.

Care Guide

Professional cleaning is recommended every 12 months for your home furnishings. Keep furnishing fabrics dust free by regular, gentle vacuuming with the appropriate attachment. This may reduce the need for washing and dry-cleaning.

It is the responsibility of the customer to ensure the correct cleaning method is used.

Careful and regular maintenance is required to prolong the life and appearance of soft furnishings.Spot cleaning should be avoided. Do not rub as this may remove some colour. We do not recommend the use of cleaning products that contain bleaching or brightening agents.

All fabrics crease, particularly linens and velvets. Linens have a natural tendency to crease which adds texture to the appearance, although these creases will fall out with general use over time.

*We always recommend dry-cleaning as the preferred cleaning method for all our products but loose covers may be washed at 30°C max on a short cycle on occasion. Do not tumble dry, line dry.